Privacy Policy

Last Updated: February 16, 2026

This Privacy Policy describes how Sutro Software Inc, a Delaware corporation with offices at 66 Franklin Street, Suite 300, Oakland, California 94607 (“Sutro,” “we,” “our,” or “us”), collects, uses, and discloses personal information when you access or use our website, platform, APIs, and backend infrastructure services (collectively, the “Services”).

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed when you:

  • create or use a Sutro account

  • access our website or documentation

  • interact with our APIs or developer tools

  • communicate with us

When you build applications using Sutro, we typically act as a data processor for your application data, meaning we process data on your behalf. This Privacy Policy does not govern how our customers process end-user data.

2. Information We Collect

Information You Provide

We may collect:

  • Name, email address, company name

  • Account credentials and profile information

  • Billing and transaction information

  • Communications with us

  • Feedback or support requests

  • Inputs, prompts, or configurations submitted to backend generation tools

Automatically Collected Information

We may collect:

  • IP address

  • browser and device information

  • usage metrics

  • log data

  • approximate location derived from IP

Information from Third Parties

We may receive information from:

  • authentication providers (e.g., GitHub SSO)

  • payment processors

  • analytics providers

  • marketing partners

3. How We Use Information

We use personal information to:

  • operate and maintain the Services

  • authenticate accounts

  • generate backend infrastructure

  • provide customer support

  • improve platform performance

  • communicate service updates

  • ensure platform security

  • comply with legal obligations

We do not sell personal information.

4. Generated Backend Data and Developer Responsibility

The Services may generate APIs or backend infrastructure based on user input.

You control what data is included in your applications. Sutro does not review Customer Data except:

  • to provide the Services

  • to maintain security and reliability

  • where required by law

5. How We Share Information

We may share personal information with:

  • infrastructure providers and cloud hosting vendors

  • payment processors

  • analytics providers

  • customer support tools

We may also disclose information:

  • to comply with law or legal process

  • to protect rights and safety

  • in connection with mergers or acquisitions

We may share aggregated or de-identified information that cannot reasonably identify you.

6. Cookies and Tracking Technologies

We and our partners use cookies and similar technologies to:

  • maintain session authentication

  • analyze usage trends

  • measure performance

  • improve user experience

You can control cookies through your browser settings. Disabling cookies may affect functionality.

7. Data Retention

We retain personal information only as long as necessary to:

  • provide the Services

  • comply with legal obligations

  • resolve disputes

  • enforce agreements

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information.

No system is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in the United States or other jurisdictions where Sutro or its service providers operate.

10. Your Privacy Rights

Depending on your location, you may have rights to:

  • access personal information

  • request correction or deletion

  • object to certain processing

  • request data portability

California residents may have additional rights under the California Consumer Privacy Act (CCPA).

11. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children.

12. Third-Party Services

Our Services may link to or integrate with third-party platforms. We are not responsible for their privacy practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will update the “Last Updated” date when changes occur.

14. Contact Us

Sutro Software Inc
66 Franklin Street, Suite 300
Oakland, CA 94607
support@withsutro.com